Posted on June 20, 2018 8:00 AM by HOA Sites
Categories: HOA Website
After going through the lengthy and expensive process of getting a new HOA board, some members start a discussion on the homeowners association website.  Quickly, various members dispute the election and threaten to bring a civil action if the board is not removed and the election results voided.  Often, their reason for doing this solely revolves around the homeowners association not having election rules.  Ensure this never happens to your HOA and use the following as a guide.
The Issue With No Election Rules

Even after following the CC&R’s and other governing documents, election results can indeed be voided if the HOA’s rules regarding elections aren’t in line with the Civil Code.  This issue particularly affects votes involving the removal or selection of directors, special assessments, changes in the bylaws, and more.  The situation can be especially chaotic if the new board’s actions are nullified.
Is It Possible For The Board To Draft The Rules?

The election rules are typically drafted by lawyers, but perhaps you feel that your HOA won’t be able to afford one.  The problem is the draft must comply with government legislation on this matter, failure to do so means it will be regarded as invalid.  The qualifications of directors, secret balloting, and the procedures of nomination are some of the issues that should be covered in the document.
The Solution

No matter how small or new the HOA may be, never hold elections without having election rules in place that are aligned with the law.  Otherwise, one member might rebel and use the homeowners association website to get others to help them call for the board to be removed.

When drafting the election rules, always contact an attorney beforehand and ask for help on the matter.  If funds are limited, try to come up with a way to pay for legal services because the cost might end up being too high should you hold elections without the proper election rules in place.
Posted on June 7, 2018 8:00 AM by HOA Sites
Categories: HOA Website
Do you know the last time your HOA did a reserve study?  Maybe the homeowners association is new and the reserves need to be financed, or the HOA has been around a long time and an update is all that’s needed.  Without a neighborhood website, you might be wondering how many years the reserve study should cover.

First, the size and age of the homeowners association should be considered, as well as the value of the capital assets.  Then, ensure that the expenses you include should actually be listed on the reserves.  Keep in mind that reserve funds are meant for the repair, replacement, and maintenance of capital assets.
Duration Of The Study

If your HOA is small, assets such as simple playground tools are likely only good up to 10 years.  In that case, the reserve study should last around ten years.  On the other hand, if the HOA is large, there will be more complex items with a longer useful life of up to 20 or 30 years.  This means the reserve study should cover a longer time up to 30 years and complex items usually cost more.
Rules On What To Include

Obviously, your HOA should own the item, and privately owned assets like swimming pools or other structures belonging to homeowners are not eligible.  Also, assets need to have a limited useful life that is predictable, for instance, an HOA van may have a limited life of 25 years.

The replacement costs of the capital asset that you intend to include in the reserve study should be above a minimum, like over 0.5% of the annual budget.  The operating budget should cover any replacement cost that is below the pre-defined minimum.  Consider using the neighborhood website to explain the reserve fund to homeowners so they don’t wonder why the HOA is setting aside such a large sum of money!
Posted on May 29, 2018 8:00 AM by HOA Sites
Categories: HOA Website
Social media has become a major part of everyday life for many people as it has tremendously changed the way we communicate.  For businesses, social networks are either a great source of growth or a letdown.  If your homeowners association recognizes the advantages and disadvantages associated with these platforms, it can profit rather than lose from using them.  What positives and negatives should your HOA be familiar with?
Speed & Cost Efficiency

Previously, HOA boards designed newsletters which involved having them printed and distributed to their communities.  A process that was not only costly but also time wasting as several people never took the time to read them.  But now, with social networks and the HOA website, you can design newsletters and post them for free within seconds.
Convenient Access To Information

When you publish a post, you could include links to HOA laws, annual reports, and other data that homeowners might find helpful.  If you discover any errors or need to make changes, the corrections can be made easily and quickly through a phone or computer.
Sensitive Data May Be Compromised

You have probably heard of the Facebook scandal where many users’ data was stolen and misused.  For that reason, you cannot rely on social media to disperse sensitive data that only HOA members should have access to.  Always keep this issue in mind and only use social media for general, unrestricted information and the HOA website for relaying confidential data.
Misuse By Members

Social channels are meant for positive outreach, but some members use them in a negative way against the board and fellow homeowners.  In order to avoid this issue, make sure your accounts are managed so inappropriate content is blocked promptly.  Your HOA will definitely benefit from social media if you utilize it properly to inform, influence, and engage members.  Consider hiring a professional to be in charge of your social accounts to take your association to the next level.
Posted on May 15, 2018 8:00 AM by HOA Sites
Categories: HOA Website
Special circumstances might face your homeowners association even when management is excellent and everything is running smoothly.  Improvement projects, large-scale repairs, and other unforeseen situations may occur which put the reserves at risk.  For many HOA’s, special assessments offer the best way out.  But, what if homeowners fail to pay the special assessment?
What Is A Special Assessment?

A special assessment refers to the funds that homeowners are required to pay when the board decides not to use the reserves to cover emergency expenses, repairs, and maintenance costs.  Assessments are important as they prevent the reserve funds from being diminished or drained.

If homeowners are complaining on the homeowner association website and vowing not to pay the special assessment, there may be a problem with communication between them and the board.  Here are ways in which you can ease their frustration and encourage them to pay without having to resort to legal action.
Transparency Is Key

Often, all homeowners want is for you to keep them updated with regard to the HOA’s financial matters.  One way of doing so would be to encourage them to attend HOA meetings.  Aside from that, consider keeping them informed about major projects that impact the budget of the HOA using the homeowner association website.

When a homeowner is irritated, the first option should be to try and reason the situation out.  Make an attempt to show them the importance of special assessments so they understand that using the reserves could place the association at risk of financial stress in the future.

It’s almost certain that reasonable homeowners will understand why the special assessment is necessary, but you can always take legal action if reasoning the situation out doesn’t work.  In some states, an unpaid special assessment is considered personal debt, and the HOA board is given the right to take possession of the property or hold it until the debt is settled.
Posted on May 7, 2018 8:00 AM by HOA Sites
Categories: HOA Website
As a board member, one responsibility is to review your HOA’s reserve study and interpret it so you can make proper financial decisions regarding the collection, adjustment, and allocation of reserve funds.  Unfortunately, reviewing the reserve study isn’t much fun and many think it’s not easy to understand either.

Outlined below are a few ways in which you can interpret the HOA reserve study and apply it appropriately for the benefit of your association.  Consider using the community website to share what you learn here so other board members may be informed.
Understand Your Reserve Study

HOA reserve studies are normally comprised of common areas in the community such as street lights, gates, basketball courts, and pools.  Additionally, estimates are included on the costs needed for the repairs, maintenance, and replacement over time.  They also involve estimations on the current monetary value of these common assets.

It’s recommended that your HOA conducts an annual review of the roofs, paint, electrical panels, and other major parts of common amenities.  In order to get an accurate, comprehensive report, have experts in finance and engineering study these areas so the interpretation part is simple.
Make Long-Term Plans

Homeowners associations that neglect to plan for the future are destined to drain their reserve funds.  If a gate needs to be replaced in 20 years, the board should divide the cost by 20 and set aside that amount each year.  For instance, the gate might cost $20,000 so the HOA needs to set aside $1,000 every year.  By the 20th year, the board will have the amount they need and not face a financial crisis.

As you interpret the reserve study and plan for the future, you should account for an inflation rate of at least 3% per year.  Use the community website to notify HOA members about the outcome of the reserve study so they fully understand the importance of having sufficient funds!
Posted on April 20, 2018 8:00 AM by HOA Sites
Categories: HOA Website
Aside from keeping the homeowners association website up-to-date, a vital duty of the HOA board is to maintain precise financial records and reports.  Through those, members are able to see an overview of how the community is utilizing the funds and how financial projections are being achieved.

The board is in charge of making many financial decisions which includes setting fees, determining assessments, and figuring out how the money should be allocated.  As a contributor to HOA funds, you have a right to know how the money is being utilized and the following questions will help you in the future.
Who Is In Charge Of Accounting?

In many cases, a management firm is in charge of the accounting and financial reports, though there are some associations that prefer to handle these tasks internally.  First, determine who’s responsible for these duties so you know where to address your concerns.  The way accounting is managed varies from one association to the next so keep this question in mind.
Can I Get A Copy Of The HOA Dues For The Past Decade?

When you see the history of how the HOA has been collecting fees over an extended period of time, you will get an idea of how efficient the funds are being managed.  For instance, if a large sum has been collected; that should reflect in the HOA’s development projects unless there have been costly expenses.
How Frequently Are The Financial Reports Analyzed?

A board that analyzes financial reports regularly shows they are serious about keeping the community in a good financial state.  The three most critical statements you should ask about are the income and expense statement, the cash flow statement, and the balance sheet.

Most of the time, efficient HOA boards have commonly asked questions regarding financial management posted to the homeowners association website.  For that reason, homeowners are encouraged to go to the website first since many questions have already been addressed there.
Posted on April 9, 2018 8:00 AM by HOA Sites
Categories: HOA Website
When considering HOA security, there’s a question that usually comes up and perhaps you’ve come across it on the neighborhood website.  Is it the board’s obligation to provide adequate security measures like cameras for protecting homes in the community?  And, is the board responsible for security breaches?

It’s common for HOA boards to contract with the county government or even hire private patrol officers to ensure homeowners are safe.  But, in case of a breach, who will be held accountable?  Have you thought about what you can do to contribute to safety in the HOA?  The following advice will keep you on track when it comes to security in your association.
The HOA Is Normally Not Fully Responsible

A majority of homeowners associations do their best to keep you safe but more often than not, the board is not liable for security related issues.  Of course, it may be accountable for not taking timely and proper action in resolving general safety problems that causes harm to members or damage to their property.

Some of the HOA’s responsibilities include having adequate lighting in common areas and installing durable security gates.  If you don’t know what your association covers, ask for a copy of the governing documents or contact the HOA board through the neighborhood website.
Your Duty

As a homeowner, you shouldn’t fully depend on the HOA to keep you safe.  Instead, be pro-active when it comes to protecting your home and yourself by implementing your own security measures.  For instance, you could install security cameras in your home and make it a habit to always lock the doors.

If the governing documents are vague about which party is liable for security issues, it may be best to check with an attorney for guidance.  Another option to consider is to bring up the topic in a meeting or open it up for discussion on the neighborhood website so other homeowners get informed and voice their concerns.
Posted on March 29, 2018 8:00 AM by HOA Sites
Categories: HOA Website
Funds of the homeowners association are like an emergency savings account for your family; if the community lacks the funding it needs, it risks falling apart.  Imagine a situation where there is an emergency but the money in the reserve account won’t cover the costs.  This may cause homeowners to complain endlessly on the HOA website.
Inadequate reserve funds also result in the depreciation of property since common areas fail to receive proper care.  Another problem is that lenders might decline loan applications from your HOA so use the following strategies to help you avoid such troubling situations.
Work With Experts

Perhaps you have enough funds in your reserves but then you encounter an unexpected expense that could deplete them.  Seek help from a reserve specialist to figure out which option best suits your HOA.  For instance, they might recommend borrowing or using special assessments to replenish the reserves.  Aside from that, they might also figure out a way to cut expenses.
Separate Funds

Obviously, you need to operate reserve funds separately from regular funds.  The main reason for doing this is to eliminate the potential for funds getting used for the wrong purposes.  One way of separating funds is to adopt a reserve fund plan to help the homeowners association maintain its property.  Let the budget be reviewed regularly to ensure there’s always enough money in the reserves.
Avoid Lawsuits

There’s no law that states the reserves must be funded but the court may see the failure of your HOA board as a breach of its fiduciary duty.  That means the association could face legal disputes and that puts an added strain on the reserves.  Last but not least, perform repairs in the community before they require extensive work.  Through the HOA website, you can seek input from members to know which areas need addressed the most.
Posted on March 16, 2018 8:00 AM by HOA Sites
Categories: HOA Website
The HOA board is normally in charge of running the association in matters to do with finance, starting new projects, and handling administrative tasks.  A dedicated team is productive, efficient, and easy to work with while a team of troublesome members is a bad recipe for the HOA and the homeowner association website.  Watch for the following indicators to know if your board members may cause problems in the future.
Refusal To Listen

If a member acts like they know everything and refuse to listen to what others say, expect there to be trouble.  This kind of attitude gradually leads some members to feel intimidated and even when poor decisions are made by the troublesome member, no other member may feel confident to counteract the move.  Consequently, numerous decisions are made that have a negative impact on the HOA.

As a rule, people skills are vital for running any board effectively.  If you notice one or more members have trouble resolving conflicting ideas in a polite manner, problems are looming as such members will only make matters worse for your HOA.  Often, members are slow to show this type of behavior so pay close attention after a few months have passed.
Placing Blame On Others

These kinds of people are present in all walks of life but there’s no room for them in a homeowners association that is focused on going in a positive direction.  Despite who is responsible for making a mistake, the one at fault must take accountability but everyone on the HOA board should work as a team to find a proper solution.
Overstepping Roles

In most cases, board members have specific duties assigned to them that range from collecting HOA fees to managing the homeowner association website.  Occasionally, there may be members that get involved in tasks not assigned to them while neglecting their own duties.  Members who exhibit the traits above don’t have the HOA’s interests in mind.  When that happens, the board should come together and talk about these issues so the member is aware they need to change.
Posted on March 2, 2018 8:00 AM by HOA Sites
Categories: HOA Website
As seasons change, your home becomes more vulnerable to new sources of dust and dirt.  For example, fall and winter seasons bring low humidity which attracts dust while the summer season is associated with high humidity that makes it possible for mold and mildew to develop in areas with poor ventilation.

Dirt enters your home in a variety of ways and is often overlooked until you move a piece of furniture.  Unfortunately, some homeowners don’t check the community website and choose high-end products that may not be as effective as stated.  The following tips will help keep your home tidy all year without spending a small fortune.
Use A Humidity Controller

High humidity attracts dust mites which are notorious allergens that produce dust.  At the same time, low humidity draws dust and causes it to stick to objects such as furniture.  Employ a dehumidifier or humidifier to maintain healthy humidity levels of 40 to 50 percent.
Use Car Products

Many homeowners think cleaning the interior of a home means choosing products intended only for houses but car products can produce a better result.  For instance, glass shower doors are known for accumulating hard water stains and spraying them with glass cleaner is a short-term solution.  Instead, use a rain-repellent product designed for windshields as it not only cleans but leaves an unseen coating that causes water, soap, and debris to slide off.
Ovens & Carpets

There are numerous products for cleaning ovens that promise to make it an easy job, but most of them emit harmful toxins and fail to be effective.  Apply a baking soda mixture and allow it to set for 6 to 8 hours or longer on dirtier portions.  Afterwards, use a wet wash cloth to remove it.

Furniture can be a little tricky to clean but carpet sealants protect them from accidental spills.  Any liquid that comes into contact with your furniture will be more likely to bead up rather than soak into the fabric.  Keep these tricks in mind when cleaning your home and share your own tips on the community website!
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9761 Crosspoint Blvd
 Suite 400
 Indianapolis, IN 46256
Phone: 317.608.6533