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Are you disappointed with the services of your HOA’s management company?  In most cases, chances are that the company was hired by past board members.  Perhaps because they liked the services of a particular manager who worked for the company but that person no longer works there.  As a responsible board member, if you feel that your HOA is not benefiting from the management firm, it may be a good time to make a change.

 

Often, poor management is the result of inadequate communication between the management firm and the homeowners association.  Maybe the manager assigned to your HOA is in charge of multiple tasks from several associations.  Additionally, it might be that the firm has grown so much that they view your HOA’s needs as trivial compared to those of larger associations that pay more.

 

If you have tried reaching out to the management company but their services are not improving, the best step is to hire another firm.  Begin by holding a meeting with board members and make a list of your HOA’s likes and dislikes.

After that, create a list of a few management firms and interview them to see if they would be a good fit for your association.  This is a great time to ask them about the systems they use, the managers’ experience, and if they can help you manage the neighborhood website and financial reports.  Some members think choosing the right management company only involves talking to the person in charge of the firm.

Instead, you need to interview the manager that’s assigned to your HOA to ensure there’s a personality fit between them and the board.  A good manager is able to communicate properly and in a timely manner, and they’re well versed in running any HOA.  As soon as you have a new management company, it would be best to notify members through the neighborhood website about the change.